SIGNATURE WEDDINGS AND RENTALS COVID-19 INFORMATION & RESOURCES
To our clients seeing cancelled and postponed events. We will all get through this. The world is in a surreal time, and sometimes it feels like we are on the outside looking in. It doesn’t feel real and it’s hard to accept.
But guess what? Corona won’t beat us. It may delay us, but when we get through this, and come out on the other side – we will have a deeper love, a deeper connection and a deeper gratitude for what we’ve overcome.
As long as we lead from a place of kindness, help others and reconnect with what’s truly important, we hold the power to continue to see the good in each day, trust in purpose, and live positively.
Our hearts are with you. And we will continue to work hard for you.
Please note that the Signature Weddings showroom is now open for appointments. We love our industry, our city and our clients and we are so thankful to everyone who has continued to support us by booking events in the future. We see you, we appreciate you, and we will forever remember your kindness.
During these times we are still actively working on your orders, designs and upcoming events. We do however ask for your patience in this time, as we have been forced to reduce our team’s hours. All inboxes are being monitored daily, but for the quickest response please email
or call us at 250-552-5878
Additionally, you can use our online chat that’s available M-F 9:30-5pm (see below, bottom right corner!)
We are still taking consultations and meetings.
We were clean before, but now we sparkle (and smell a bit like sanitizer… but in a good way). In light of COVID-19, we have added additional precautions when handling the rentals incoming and outgoing from our warehouse.
All hard surfaces are being sprayed with a food safe sanitizer. This includes our transportation totes and all handling materials.
All upholstered surfaces are being quarantined for 5 days.
All drapes, linens and fabrics are being professionally laundered.
UPDATED CANCELLATION POLICY
As per our usual contract, all deposits (and full payments within 30 days of your event) are non-refundable. However, in light of current events, we have amended our contract to allow all events affected by COVID-19 to put all previously paid amounts on file to be used at a future date.
From the bottom of our hearts, we feel for everyone during this time. We truly love our industry, and our clients and want to do our best by them. We trust and hope that these future credits will be useful to everyone, even to those eloping now. You can use this credit for anything in the future – even if it’s just lawn games at a family bbq!
We will also allow transfer of credits to another person with your written consent.
Stay safe, positive and clean, but also remember to be kind! We will get through this together!
YOUR FRIENDS AT SIGNATURE WEDDINGS AND RENTALS